Services Strengthening Your Success

A philosophy built around your success — from initial conversation to long-term partnership.

The Lanco Total Service Solution

From the initial concept to ongoing optimization, we are your partner at every step of the journey.

Stage 1

Sales Experience

Our collaborative relationship begins on day one. We combine our assembly automation expertise with your product design and manufacturing experts to create an optimized automation solution. The sales experience sets the stage for our successful partnership.

Stage 2

Contract Award

Leaders from our organization work with yours to define your unique path to success. We review your contract, terms and conditions and more to ensure everyone has a shared understanding. Enter your project with clear expectations and transparency.

Stage 3

Kick-off and Project Planning

Transparency, open communication, and active listening are instrumental to the success of your project. Monitor the progress of your project with regular progress report meetings and real-time updates. Enjoy complete project visibility.

Stage 4

Customer Design Review

Together we take an in-depth look at our collaborative design. Explore every intricacy and purpose of the design to ensure it matches your expectations and standards. Avoid surprises by taking advantage of our open-door policy to see the progress of your project.

Stage 5

FAT

Visit our facility and see your equipment in action. Participate in hands-on training with the very experts who built your system. We capture and document line data to verify your new system satisfies performance, quality and OEE standards.

Stage 6

SAT

Our experts install and commission your line at your facility. Through additional testing and training we ensure the equipment is ready for production. Our partnership does not end after installation; we honor a 1-year warranty as standard and we offer a variety of service plans.

Stage 7

OEE Optimization Services

Promote the longevity of your system with training, services, annual contracts and more. Maintain optimal performance or upgrade your machine to match market demand. Whatever your optimization goals are, we can achieve them.

Spare Parts Request

Avoid disruptions to your daily operations. Maintain optimal OEE with easy access to spare parts for your planned maintenance.

Service Request

Request maintenance today to preserve the optimal performance of your system. Get the efficient service you need from the qualified experts you trust.

“There are very few automation suppliers that I have confidence in to handle very large or complex automation projects. Lanco has proven over time that it can handle the large and complex projects.”

Ken — Sr. Manufacturing Development Engineer, Technology Manufacturer