Sales Experience
Our collaborative relationship begins on day one. We combine our assembly automation expertise with your product design and manufacturing experts to create an optimized automation solution. The sales experience sets the stage for our successful partnership.
Contract Award
Leaders from our organization work with yours to define your unique path to success. We review your contract, terms and conditions and more to ensure everyone has a shared understanding. Enter your project with clear expectations and transparency.
Kick-off and Project Planning
Transparency, open communication, and active listening are instrumental to the success of your project. Monitor the progress of your project with regular progress report meetings and real-time updates. Enjoy complete project visibility.
Customer Design Review
Together we take an in-depth look at our collaborative design. Explore every intricacy and purpose of the design to ensure it matches your expectations and standards. Avoid surprises by taking advantage of our open-door policy to see the progress of your project.
FAT
Visit our facility and see your equipment in action. Participate in hands-on training with the very experts who built your system. We capture and document line data to verify your new system satisfies performance, quality and OEE standards.
SAT
Our experts install and commission your line at your facility. Through additional testing and training we ensure the equipment is ready for production. Our partnership does not end after installation; we honor a 1-year warranty as standard and we offer a variety of service plans.
OEE Optimization Services
Promote the longevity of your system with training, services, annual contracts and more. Maintain optimal performance or upgrade your machine to match market demand. Whatever your optimization goals are, we can achieve them.
Service Objective
To provide fast, accurate, and proactive support that keeps customers’ systems and equipment running safely and reliably by resolving issues efficiently, communicating clearly, and building long-term trust through consistent, high-quality service.
Lanco Total Service Solution
Service & Support Roadmap
Lanco’s end-to-end project lifecycle, showing the major steps from customer demand and contracting through design, build, testing, delivery/installation, and ongoing service support. After a PO/contract is awarded, Lanco’s Project Management team officially starts at the Project Kick Off (PKO) and leads coordination through customer kickoff, design, and procurement into integration. The S3 Service & Support efforts begin at Debug and supports the project through FAT, shipping, installation, SAT, handoff, and ongoing support to ensure customer service teams are fully trained and ready to support the system before it is delivered to the customer site.
Offerings
